Aligning a Global Culture of Care
The Challenge
The Transformation Journey
Phase 1
Map the Reality
A pilot, Group-wide survey surfaced the cultural landscape and created a baseline for a shared identity.
Phase 2
Prove Momentum
One year later, a follow-up survey measured shifts and pressure-tested priorities.
The Diagnosis
Aligned on the why (care), fragmented on the how. Employees identified strongly with local companies; the Group felt distant from day-to-day concerns.
The Action Plan
• Elevate the Group’s presence through clearer, two-way communication.
• Launch career development and mobility programs to make opportunity visible and real.
• Equip managers with practical, team-level actioning of survey insights.
2025 Focus
Continue to embed a feedback culture and grow team autonomy—turning “care” from a value into an everyday operating habit.
Focus on operational effectiveness as the current negative trend may in the medium term have an impact on customer delivery and work-life balance.
The Secret Sauce Ingredients
The survey isn’t a thermometer—it’s the operating system that aligns thousands of managers around a practical, lived culture of care.
The Results That Matter
Stronger perception of the Group and clearer shared identity.
Managers using a common compass to prioritize actions locally.
The company’s true USP confirmed: caring for people inside powers care for customers—most of whom are patients.
" Qualintra has been supporting us for 3 years in the deployment of our 360° feedback process to the Group's executives and managers across all our geographies. We appreciate their great flexibility and source of proposals. They know how to adapt to our requests while challenging us and respect their commitments with an exceptional quality of relationship. They are valuable partners."
" What I appreciate when working with Qualintra is their double added value: at the level of the employee experience, they greatly facilitate the administration of engagement surveys, at the strategic level, their analyzes and recommendations enable to unveil with clarity the key challenges of human capital."
" We have been working with Qualintra since 2010 to carry out our engagement surveys within Genève Aéroport. We appreciate their experience and professionalism both in the preparation and deployment phases and in the presentation of the results."
"The team is very reactive and flexible. The standard product we use is a very good value and accessible in terms of budget. The debriefings, when done by Qualintra, are very much appreciated. Overall, it is a pleasure working with Qualintra."
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