Case study

La Remontada

The Challenge

New CEO and leadership team needed a long-term, phased tool to steer a complex turnaround.
Engagement

Client

Mid-sized Bank Post-Crisis

Employees

Countries

The Transformation Journey

Phase 1

Stabilize

‍Rebuilt trust and security; lifted critically low engagement; reinforced core processes.

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Phase 2

Customer Centricity

‍Unified around client focus; NPS rose to market-leading levels.

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Recent Course Correction

‍Surveys flagged a top–middle management misalignment. Response: more feedback, clearer comms, and time with teams to rebuild a cohesive leadership body.

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About the Author
Benoit Moransais
Founder & CEO

Benoît Moransais, founder and CEO of Qualintra, has spent over 20 years combining scientific rigor with a human touch to turn feedback into a driver of leadership and organizational culture.With a background in management and HR consulting within major international groups, he advocates a vision of leadership where technology supports—but never replaces—trust, meaning, and empathy.

The Secret Sauce Ingredients

One disciplined survey cycle at a time—using data as a compass for crisis recovery and strategic shifts.

The Results That Matter

+0.6

engagement points in middle management.

Stronger perception of top leadership.

The annual survey—nicknamed “The Qualintra”—became the cultural engine.

" Qualintra has been supporting us for 3 years in the deployment of our 360° feedback process to the Group's executives and managers across all our geographies. We appreciate their great flexibility and source of proposals. They know how to adapt to our requests while challenging us and respect their commitments with an exceptional quality of relationship. They are valuable partners."

Cécile Achouiantz
Human Resources Senior Manager

" What I appreciate when working with Qualintra is their double added value: at the level of the employee experience, they greatly facilitate the administration of engagement surveys, at the strategic level, their analyzes and recommendations enable to unveil with clarity the key challenges of human capital."

Stéphane Blanchier
Director of Human Resources

" We have been working with Qualintra since 2010 to carry out our engagement surveys within Genève Aéroport. We appreciate their experience and professionalism both in the preparation and deployment phases and in the presentation of the results."

Jessica Silberman Dunant
Director of Human Resources

"The team is very reactive and flexible. The standard product we use is a very good value and accessible in terms of budget. The debriefings, when done by Qualintra, are very much appreciated. Overall, it is a pleasure working with Qualintra."

Talent Director
Valeo

" When you need to take the pulse of your organization and better understand your employees' needs, there is only one choice : Qualintra! Qualintra team is professional and listening to your needs. They customize the questionnaire and the method of delivery for you with a caring and very respectful approach."

DRH
Global company, logistics sector

"Active listening, responsiveness, comparison with other companies in the same industry, availability for the delivery of results are what makes our collaboration a success."

Partner
Bordier

" When you need to take the pulse of your organization and better understand your employees' needs, there is only one choice : Qualintra! Qualintra team is professional and listening to your needs. They customize the questionnaire and the method of delivery for you with a caring and very respectful approach."

DRH
Global company, logistics sector

" When you need to take the pulse of your organization and better understand your employees' needs, there is only one choice : Qualintra! Qualintra team is professional and listening to your needs. They customize the questionnaire and the method of delivery for you with a caring and very respectful approach."

DRH
Global company, logistics sector

" When you need to take the pulse of your organization and better understand your employees' needs, there is only one choice : Qualintra! Qualintra team is professional and listening to your needs. They customize the questionnaire and the method of delivery for you with a caring and very respectful approach."

DRH
Global company, logistics sector

" When you need to take the pulse of your organization and better understand your employees' needs, there is only one choice : Qualintra! Qualintra team is professional and listening to your needs. They customize the questionnaire and the method of delivery for you with a caring and very respectful approach."

DRH
Global company, logistics sector
Clients

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